F.A.Q

When and how will I receive my order?

After purchasing a product on the website, within 24 hours a friend invitation from an employee of our service will be sent to your Steam account. Steam has two restrictions on sending gifts: they cannot be sent earlier than 30 days after adding as a friend, and you cannot send more than 8 gifts per day. 30 days after accepting an employee as a friend, he will send you the purchased set as a gift. To receive the set sent to you, you need to go to the Dota 2 game itself and unpack the gift that came. If you are sure that 30 days with the employee have already passed, and you still have not received the gift, you should contact support on our website!
When sending orders, there are restrictions on sending no more than 8 gifts per day. In this regard, when forming a large number of orders, a small delay may occur. It is important to note that the delay time when sending does not exceed 1-5 days, and orders are automatically sent in the order in which they are placed. If more than 5 days have passed since placing your order and you still have not received it, we recommend that you contact our support service to clarify information and resolve possible issues.

Where to look for the received gift?

Where to look for the received gift?
In the upper right corner in Dota 2 there is an icon “Arsenal”. By clicking on it you will see the latest items you received, including gifts. By clicking on it you can unpack it and use it.

How to avoid getting scammed?

Our employees will never offer you to exchange items or carry out other transactions, as well as pay for orders directly, bypassing the site system. After adding you as a friend on Steam, they will not write to you even once, but will only send the purchased item as a gift after the 30-day period has expired. If someone writes to you on behalf of an employee of our site or our employee persuades you to buy a product from him personally, these are scammers. In this case, stop communicating with such an employee and be sure to contact our support service! Otherwise, you take full responsibility for the transaction, and our site does not bear any responsibility for such types of transactions! Be careful and cautious! If the employee behaves strangely, let us know immediately!

What is Dota2collectionsets.com ?

Dota 2 often sells exclusive chests with sets that cannot be purchased in any other way except by opening the chest. Such chests are called Collector’s Cache and include sets for heroes with effects, as well as exclusive rare rewards. The rarest reward can be listed on the Steam Market, and all the others can only be sent as a gift once or unpacked on the current account.
Our service allows you to purchase exclusive rewards that are sent to you as a gift to your Dota 2 account on Steam!

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